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Cancellation & Refund Policy

ARTICLE I: CANCELLATION AND REFUND POLICY

1.1. GRACE PERIOD FOR CANCELLATION: The Client is granted a maximum period of twenty-five (25) calendar days from the Effective Date of this Agreement (date of signing the agreement) to request a modification to the scope of service or a full cancellation. All such requests must be transmitted in writing via email to contactus@openadmits.com.

1.1.1. REDUCED GRACE PERIOD FOR LATE REGISTRATIONS: Notwithstanding Section 1.1, if the Client registers for services within forty-five (45) calendar days of any stated application or program deadline, the grace period for cancellation or scope modification shall be limited to seven (7) calendar days from the Effective Date. All such requests must be transmitted in writing via email to contactus@openadmits.com.

1.2. IRREVOCABLE WAIVER OF REFUND UPON COMMENCEMENT OF SERVICE: The Client is hereby notified and explicitly agrees that the payment made is for access to the Consultant's expertise, intellectual property, and reserved time. The fee shall become fully non-refundable, notwithstanding the 25-day grace period, once the Client avails a significant duration of the service. Specifically, the fee is deemed fully earned and non-refundable immediately upon the completion of the Initial Strategy Call or the delivery of the first substantive round of work (e.g., the first full essay edit or profile strategy document), regardless of whether the 25-day grace period has expired. This clause reflects the fact that the primary value of the Consulting Service is delivered at the outset through proprietary strategic guidance and personalized feedback, the benefit of which cannot be recaptured by the Consultant once released to the Client. The Client irrevocably waives any and all rights to a refund or package modification once this threshold of service commencement is met.

1.3. NON-REFUNDABLE EVENTS: Refunds shall not be issued in the event of the following conditions:

  • The Client has accessed or downloaded proprietary materials.
  • Work on the Client's profile has formally commenced (as defined in Section 1.2).
  • The Client fails to provide necessary inputs or respond on time.
  • The Client expresses dissatisfaction stemming from academic admission outcomes, which are not guaranteed under this Agreement.
  • The Client breaches Section 1.5 (No Third-Party Involvement).

1.4. PROPORTIONAL DEDUCTION (Applicable only if refund is approved before service commencement threshold): Should an approved refund request be submitted before the service commencement threshold defined in Section 1.2 is met, and only if within the applicable grace period (Sections 1.1 or 1.1.1), the refund amount shall be subject to a proportional deduction based on any work completed by the Consultant.

1.5. REFUND PROCESSING: Any refund duly approved by the Consultant shall be processed within fifteen (15) business days to the original payment method, after applicable service or processing fees are deducted.

ARTICLE II: INDEMNIFICATION, LIABILITY, AND DISPUTE RESOLUTION

2.1. LIMITATION OF LIABILITY: The Consultant shall not be held liable for any delays, failures, or outcomes attributable to circumstances beyond its direct and reasonable control, including, but not limited to, institutional decisions, technical delays, internet outages, or Acts of God (Force Majeure). In all instances, the Consultant’s maximum aggregate liability for any claim, breach of contract, or negligence arising under this Agreement shall not exceed the total fees paid for the specific service in question.

2.2. FORCE MAJEURE: Performance hereunder shall be excused to the extent that performance is prevented, delayed, or otherwise made impracticable by causes beyond the Consultant’s control, including but not limited to acts of nature, internet outages, or institutional policy changes.

2.3. ENTIRE AGREEMENT: This document constitutes the entire agreement between the Consultant and the Client, and supersedes and replaces any and all prior verbal or written understandings.

2.4. DISPUTE RESOLUTION: The parties shall first attempt, in good faith, to resolve any dispute arising out of or relating to this Agreement through amicable resolution. If the dispute remains unresolved, the matter shall be referred to binding arbitration under the laws of the Consultant's jurisdiction.

CLIENT ACKNOWLEDGMENT AND ACCEPTANCE:

By executing payment for the services outlined herein, the Client expressly confirms that they have read, understood, and irrevocably agreed to be bound by all clauses and stipulations contained within this Agreement, including the strict terms of the Refund and Cancellation Policy.